The Privacy Statement will give you specific information about how we will handle the personal information you have given to us. We may also seek your specific consent in relation to the collection, use or disclosure of your personal information.
What do we mean by ‘personal information’?
Personal information means any details about you, from which your identity is apparent or can be uncovered. The kinds of personal information we may collect about you include your name, address, occupation and any other information we made need to identify you. We may also collect the ages and number of your dependants and cohabitants, the length of time at your current address, your employment details and proof of earnings and expenses.
Why do we collect your personal information?
We may collect personal information on behalf of third parties for the purposes of direct marketing and managing our relationship with you. From time to time, we may offer you other products and services.
How do we collect your personal information?
If we can, we collect your personal information from you. You give us your personal information in a number of ways such as completing an application form or other website form, requesting a product or service over the phone or Internet, or by visiting an office in person. We also collect personal information at other times during the course of our relationship with you.
Do we collect your personal information from third parties?
From time to time, we may collect your personal information from other sources. Examples of where we may receive personal information about you from another source and why this may happen are:
- your agent, where you have appointed an agent to act on your behalf in dealing with us, such as a broker, legal adviser or other representative such as a friend or family member;
- publicly available sources of information such as telephone directories;
- as required or authorised by law, for example to government agencies, or regulatory bodies for purposes related to public health or safety or the prevention or detection of unlawful activities;
- a third party to whom we have contracted to provide a service or product to our customers;
- any external third parties where you have asked them to provide your personal information to us.
Who do we disclose your personal information to and receive personal information from?
The parties to whom we may disclose your personal information to and receive personal information from will depend on what product or service you receive from us. Some examples of the parties to whom we may disclose your personal information to and receive personal information from are:
- intermediaries, including your agent, adviser, a broker, a representative acting on your behalf;
- government, law enforcement or statutory and regulatory bodies;
- external dispute resolution service;
- legal and other professional advisers;
- where required or authorised under our relationships with our alliance partners;
- information technology, administration and business management services;
- printers and mail service and delivery providers, imaging and document management services;
How do we keep your personal information accurate and up to date?
It is important that the information we hold is accurate and up to date. In this, we ask that you contact us whenever there are any changes to your personal details, so that we can update our records.
How do you access and correct your personal information?
The information we hold about you is yours to access and correct, and as such we can provide you with general information, such as your name, address and contact details quite easily. More detailed information may take longer. If you need to access your detailed information, write to us at the contact address below.
If any of the personal information we hold about you is incorrect, inaccurate or out of date you may request that we correct the information. If appropriate we will correct the personal information at the time of the request, otherwise we will provide an initial response to you within seven days of receiving your request. Where reasonable, and after our investigation, we will provide you with details about whether we have corrected the personal within 30 days.
What will happen if you do not provide your personal information to us?
If we request personal information about you and you do not provide it, we may not be able to provide you with the product or service that you request. In addition, if we are required to comply with certain legislation to provide you with the products and services you choose, then collection of certain personal information will be mandatory.
How safe and secure is the information we hold about you?
We take great care with the information we hold about you. Our aim is to ensure that any details are securely protected from misuse, loss, unauthorised access, modification or disclosure. We will take reasonable care to make sure that we keep your information in an accurate, complete and up to date manner.
How secure is your personal information online?
We maintain industry standard technology and procedures in respect to our information management and provision of online services, encryption techniques, virus protection and fire wall settings. If you make a transaction involving the submission of personal information over the Internet to us using one of our online forms, then we employ encryption technology to ensure the security of that personal information transmission. User identifiers, passwords or other access codes may also be used to control access to your personal information. Once we have received your personal information, it is stored and protected by a range of security controls, including firewalls, user identification requirements and audit trails.
What are ‘cookies’ and how do they work?
While browsing our websites, our server may automatically collect navigational data by placing “cookies” in your browser file on your hard drive. Cookies do not capture or track any personal information and cannot identify you as an individual. You may elect to not accept cookies on your browser. We may use third-parties to serve ads on our website. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is recorded on an anonymous basis. Information regarding opting out of interest-based advertising is available at http://www.networkadvertising.org/optout_nonppii.asp.
If you have a complaint
If you have a complaint about the handling, use or disclosure of your personal information, write to our Privacy Officer at the contact address below. We will investigate your complaint, and advise you of the outcome as soon as possible. If the matter is not resolved to your satisfaction and you are located in Australia, you can then refer your complaint to the Office of the Australian Information Commissioner, who can be contacted at Office of the Australian Information Commissioner, GPO Box 5218, Sydney NSW 2001, website: www.oaic.gov.au. If you are located in New Zealand, you can refer your complaint to the New Zealand Information Commissioner, who can be contacted on firstname.lastname@example.org.
More information and Contact Address
You can request further information about the way we manage the personal information that we hold, or make a complaint, by writing to:
35 Redcliffe Parade,
Redcliffe QLD 4020
or email the Privacy Officer at: email@example.com
We may use your navigational information in collection with other users to provide us with aggregated results about the usage of this site. These results do not identify any individual.
Kindred Property reserves the right to moderate content posted to our social media platforms. Any material that is deemed offensive, defamatory, unsafe, misleading, or unacceptable, will be deleted.